Our Blog

Payment Arrangement Service

Alliance Mercantile – Debt Collection Specialists Payment Arrangement Service Alliance Mercantile specialises in Commercial Debt Recovery Services. Our Licensed Commercial Agents are experienced and highly trained Case Managers. Our aim is recover your Debt as quickly and as commercially possible to you.   Our payment arrangement service Our primary task is to recover the full…

Debt Recovery Services

Debt Recovery Services Debt Recovery Services Alliance Mercantile specialises in Commercial Debt Recovery Services. Our Licensed Commercial Agents are experienced and highly trained Case Managers. Our aim is recover your Debt as quickly and as commercially possible to you.   When do you consider referring a Debt for Collection We recommend you have and follow a…

Debt Collection Specialists

Alliance Mercantile – Debt Collection Specialists Debt Collection Specialists Alliance Mercantile specialises in Commercial Debt Recovery Services. Our Licensed Commercial Agents are experienced and highly trained Case Managers. Our aim is recover your Debt as quickly and as commercially possible to you. What makes us different from other Agencies Our recovery process utilises the use…

Seven steps to better forecasting

Seven steps to better forecasting Business leaders make judgement calls every day. Philip Tetlock says there are ways to improve the chances of getting them right. 1. Break seeming intractable problems into tractable sub-problems. Superforecasters split problems into knowable and unknowable parts. They flush ignorance into the open. ”Expose and examine your assumptions,” says Tetlock….

When a Debt Collector Pretends to Be the Pizza Guy

When a Debt Collector Pretends to Be the Pizza Guy When the phone rang, the message on the caller ID display was a surprise. Sometimes it said, “Flower Shop.” Or “Pizza Delivery.” Or the name or number of a family member. Or “Repossession Services.” When consumers answered the phone, the ruse continued. An operator gave…

Glowing fingerprints to fight crime

Glowing fingerprints to fight crime A CSIRO scientist who had his home broken into has developed a new crime scene identification technique to help fingerprint criminals. By adding a drop of liquid containing crystals to surfaces, investigators using a UV light are able to see invisible fingerprints “glow” in about 30 seconds. The strong luminescent…

NAB changes debt collection practices following concerns by ASIC

NAB changes debt collection practices following concerns by ASIC National Australia Bank (NAB) has made changes to its debt collection practices following ASIC concerns that some of NAB’s collection letters may have been misleading, deceptive or unconscionable. ASIC was concerned that NAB was sending debt collection letters to customers using letterheads for “Fairhalsen Collections” and…

Improved training delivers

Improved training delivers Trent Vieira details the ACM Experience of achieving cultural change through improved training: In 2012, ACM Group went through a very public court action. When companies go through a period of reputational damage, they can follow different pathways: they can try to limit their losses by pointing the finger at the two…

Swiped out

Swiped out Ever thought about your own personal exposure to fraud and how such risks arise? We have probably all heard advice from time to time, along the lines of: “if you have a problem and need to get a solution, have a good look in the mirror because the person standing there can sort…

Working party convened

Working party convened Following on from the work and findings of the 2014 NSW Parliament’s Upper House Inquiry into Debt Collection, the NSW Attorney General has recently  tasked the Department of Justice to convene a Debt Recovery Working Group (DRWG) to consider the recommendations of the Inquiry – in brief it shall: a. Consider how…

Consequence of negative licensing

Consequence of negative licensing An IMA member operating in Victoria remarked to the AGENT in recent weeks that had discovered a negative stemming from the introduction of negative licensing of agents in that state. Whilst initially of the view a strong positive flowing from the introduction of such a licensing regime was the saving of…

Macquarie’s bid for Esanda

Macquarie’s bid for Esanda The Australian Competition and Consumer Commission has announced that it will not oppose Macquarie Group Limited’s (Macquarie) bid for the Esanda Dealer Finance business (Esanda) from the Australian and New Zealand Banking Group (ANZ). Both Macquarie and Esanda provide motor vehicle finance to motor vehicle dealerships and consumers throughout Australia. The…

Caning ordered

Caning ordered Operating in Australia we might assume all countries have a compliance driven collection industry but a recent story from Singapore illustrates some countries lack effective regulations with a consequence that some of their collection operates engage in what we would regard as abhorrent industry practices. A debt collector who was also a loanshark…

Encore enters market

Encore enters market The world’s largest debt buyer Encore Capital Group has snapped up a 50.25% stake in one of Australia’s biggest debt resolution businesses, Baycorp, giving it entry into the debt market in Australia and New Zealand. Encore employs more than 5,600 people collected more than US$1.6 billion in 2014 alone – the Baycorp…

Repo avoidance

Repo avoidance A Queensland truck driver hid his motorcycle at a mate’s place and reported it as stolen so that the vehicle would not get repossessed. These elaborate efforts eventually landed Mathew Darrin Cork in Ipswich Magistrates Court, where he pleaded guilty to trying to dishonestly gain a benefit for himself. The background is the…

Canberra Institute of Technology mistakenly refers several students to debt collectors

Canberra Institute of Technology mistakenly refers several students to debt collectors Canberra Institute of Technology mistakenly refers several students to debt collectors – ABC News (Australian Broadcasting Corporation) The Canberra Institute of Technology (CIT) has confirmed it mistakenly referred several students to debt collectors. CIT on Thursday said the personal details of the students were…

Why use a debt collection agency

Why use a debt collection agency Alliance Mercantile is a fully licensed and insured Mercantile Agency, we specialise in Commercial Debt Recovery Services and service all States and Territories. Our professional and qualified Case Managers specialise in all types of Industries from white to blue collar and are ready today to assist you or your…

Why is Debt Collection Important

Why is Debt Collection Important There are multiple characteristics to running a business, but the most simple bottom line is that you provide services or products in exchange for payments collected from clients. Clients can be individual consumers or they can often be other businesses with which your company may contract. Regrettably, obligations under contracts…

Debt collection update well received

Debt collection update well received The debt collection industry is welcoming revised guidelines which beef up privacy protection and set rules on how debt collectors can engage with debtors on social media. New guidelines from the competition and regulatory watchdogs, Australian Competition and Consumer Commission and Australian Securities and Investments Commission, reflect changes to consumer…

Alliance Mercantile East Maitland Office

Alliance Mercantile East Maitland Office Alliance Mercantile now have an East Maitland Office Our East Maitland Office is located at 93 Lawes St, EAST MAITLAND The East Maitland office is the Head Office of the Bottrell Group of companies. To Contact the team 0249336888 Street View                    …

Alliance Mercantile Newcastle Office

Alliance Mercantile Newcastle Office We now have an Alliance Mercantile Newcastle Office. Our Newcastle office is located at 8/21 Mereweather St, NEWCASTLE. Our Street View                                                                             Our Map Location

Debt Recovery

Debt Recovery Our collection procedures can be tailed to suit your business needs, we don’t just offer one style of collections for all. We utilise a sequence of demand letters as well as phone calls including SMS communications to make that first contact with your debtor, this formalises our engagement and obtains the debtors acknowledgement….